Userization is the idea of making software work for each individual user, the way they need i it to. It is about making technology more accessible for the user. Userization makes it simple and intuitive for the user to act, collaborate, and complete tasks in a seamless manner.
According to Gartner, Digital Adoption Solutions (DAS) have been recognized as the leading technology for achieving success in the digital workplace, solidifying their position as a core technology by being ranked #1. The ranking was based on innovation impact, business value, and feasibility.
Whatfix has been named a Leader in the first ever Forrester New Wave™: Digital Adoption Platforms, Q4 2022. In the Forrester report, Whatfix is positioned with the highest score in the strategy category among all evaluated vendors.
Whatfix has been featured in Gartner’s first ever Market Guide for Digital Adoption Platforms 2022. According to Gartner "By 2025, 70% of organizations will use digital adoption platforms across the entire technology stack to overcome still insufficient application user experiences.”
451 Research explores the growth of DAP, the evolving customer's needs of these platforms, and the reasons why Whatfix has experienced an annual recurring revenue (ARR) growth of +76% and net revenue retention (NRR) rate growth of +132% among its enterprise customers in 2021, despite the COVID-19 pandemic.